Ximplify also collects and retains information you submit to us, including the email address of individuals that communicate with us via email. It is up to you whether to submit information to us and how much information to provide. If you choose to become a Ximplify customer or partner, we may ask for other personally identifiable information, and/or information used to monitor performance and protect our intellectual property rights. This additional collected information is defined in the Partner Agreement, Terms of Service Agreement, or other related documentation.
Ximplify collects and uses your information to operate and improve our site and services. These uses may include providing you with more effective customer service; making the site easier to use by eliminating the need to repeatedly enter the same information; performing research and analysis aimed at improving our products, services, and technologies; helping to diagnose technical problems; and other business functions.
We may also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. We may occasionally send emails to our customers regarding new features and upgrades to our products. Customers wishing to opt out of such emails can modify their subscriptions by logging into their customer account. Customers are responsible for maintaining the confidentiality and security of their user registration and passwords.
We do not send email to non-customers, except in cases where those email addresses are used as points-of-contact or when a product or service is ordered, trial licenses are issued, technical support is required, or information is requested.
Except as described in this statement, Ximplify will not disclose personally identifying information about our customers to third parties without consent. We may share information regarding license verification, validation, and upgrade services to registered partners of Ximplify. From time to time, Ximplify, our authorized partners or contracted third parties may contact customers to gauge satisfaction with our products and/or services or to gather statements about Ximplify or our products and services for marketing and promotional purposes (i.e. white papers, case studies, testimonials etc.) on the Ximplify website or other public-facing websites. Such statements will not be used without the customer's consent. Finally, we may access or disclose information about you when it is required by law, such as pursuant to a subpoena or other judicial order, to enforce our agreements of policies governing your use of Ximplify products and services, and/or to protect our intellectual property rights.
Ximplify is committed to protecting the security of your personal information. We employ industry-standard security measures to protect the loss, misuse, and alteration of the information we collect. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Upon request, we may provide site visitors with access to all information (including proprietary information) that we maintain about them. Please contact our sales department to request and/or correct this information.